Engagement Consultant

February 12

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Skillsoft

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Skillsoft is a company that provides enterprise learning solutions designed to rapidly develop employee skills and close skill gaps. The company offers various customized learning programs, including leadership and business skills, technology skills, compliance and ethics, and AI skills. Skillsoft's learning platforms, such as Codecademy for Enterprise and Skillsoft Percipio, enable organizations to transform their workforces through mentorship, coaching, and instructor-led training. With a focus on integrating learning options into organizational frameworks and supporting workforce development with assessments and reports, Skillsoft aims to prepare teams for the evolving demands of the digital era. More than 12,000 organizations trust Skillsoft for their employee learning and development needs.

Elearning • Training • Learning Solutions • Courseware • Learning Management System (LMS)

1001 - 5000 employees

Founded 1998

📚 Education

🏢 Enterprise

☁️ SaaS

📋 Description

• Manage the delivery of service engagements for Skillsoft clients • Work with account teams to focus on customer specific program needs. (E.g. engagement with stakeholders throughout the customer enterprise for analysis and alignment of learning solutions, aligning content to competency models and training needs, custom reporting and trend analysis to support value measurement, change management to support learning adoption, marketing and communication to support solution awareness, complex global roll-outs, etc) • Act as a liaison for Skillsoft and provides a communication point of contact as it relates to the customer’s service engagements within the parameters of the contract • Conduct and participate in customer meetings virtually to collect and understand customer business needs around those services provided • Keep up to date on course/curriculum offerings, changes to certification tracks, newly released versions of Percipio and Skillsoft products to inform customer of appropriate changes as required • Keep up to date on L&D industry trends and best practices to align with customer’s goals and business priorities • Develop and maintain detailed project work plans, completing all deliverables on time and in scope • Evaluate project risks and raise to management in order to develop contingency plans and to respond to change in risk factors as the project progresses • Communicate project status on a weekly basis to management and account team, maintaining a repository of meeting minutes and project issues • Escalate issues that impact client relationships to Skillsoft management and internal resources for resolution • Pursue understanding of the customer's business and learning priorities and goals as the basis for consulting and recommendations • Participate and follow through on professional development opportunities as they arise • React to change productively and undertake other tasks as assigned

🎯 Requirements

• University degree in education, business, computer science, or a combination of post-secondary education and related experience • Experience as a practitioner of learning facilitation, leadership development, learning ROI metrics and measurement, and/or learning strategy • Strong experience with virtual and collaboration web tools • Advanced level of desktop application skills (Word, Outlook, Excel, PowerPoint, Microsoft Project, Access) with ability to learn new technologies and applications quickly as new application skills are required for the position • Experience or familiarity with the computer-based training market • Familiarity with LMS or LCMS platforms, and preferably the integration of learning content with LMS platforms • Understand foundational principles of adult learning and development and the effective application thereof • Experience with applying L&D theories and methodologies with the ability to share recommendations, best practices and guidance for a variety of unique customer needs • The ability to analyze data to derive meaningful information, insights and provide recommendations that align to the customer’s goals. The ability to recommend data combinations/slices to best illustrate and track a customer’s progress towards learning goals • Excellent customer service experience • Facilitation experience • Strong project management, time management and organizational skills • Team player and a strong relationship builder • Ability to conduct business in a virtual environment, working with multiple virtual teams