Services Design Architect

February 19

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Skillsoft

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Skillsoft is a company that provides enterprise learning solutions designed to rapidly develop employee skills and close skill gaps. The company offers various customized learning programs, including leadership and business skills, technology skills, compliance and ethics, and AI skills. Skillsoft's learning platforms, such as Codecademy for Enterprise and Skillsoft Percipio, enable organizations to transform their workforces through mentorship, coaching, and instructor-led training. With a focus on integrating learning options into organizational frameworks and supporting workforce development with assessments and reports, Skillsoft aims to prepare teams for the evolving demands of the digital era. More than 12,000 organizations trust Skillsoft for their employee learning and development needs.

Elearning • Training • Learning Solutions • Courseware • Learning Management System (LMS)

1001 - 5000 employees

Founded 1998

📚 Education

🏢 Enterprise

☁️ SaaS

📋 Description

• At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. • The Service Design Architect represents the full range of service offerings across all categories of Skillsoft product and technology. • Conducts discovery, determines scope, and presents capabilities of the relevant Skillsoft Professional services. • Collaborates with account teams to proactively identify and create services opportunities within the customer base. • Contributes original and resourceful ideas in brainstorming sessions and sees opportunities for creative problem solving while staying within the parameters of good practice. • Responsible for providing creative, cross-functional approaches to addressing complex customer needs involving programs, technology, and learning assets. • Provide expertise and creative solutions to support our entire service offerings, including platform implementations, learning consulting, learning administration, and custom content. • Responsible for defining, designing, scoping, and presenting customer specific solutions. • Support new business to engineer viable Skillsoft solutions that win business. • Develop services solutions to support customer implementation of Skillsoft products and technology. • Establish influential relationships with diverse customers using superior consulting and communication skills. • Deliver compelling presentations, both virtual and live. • Define and present effective business cases that drive successful closure of sales opportunities. • Identify business needs and opportunities within targeted accounts. • Manage the sales cycles in collaboration with Customer Account Executives. • Prepare written documents including proposals, contracts, and statements of work. • Identify and pursue targets for new services opportunities within the customer base. • Facilitate enablement sessions to educate Sales and Customer Success on the variety of services offered by Professional Services.

🎯 Requirements

• Minimum 5 years of experience in technology-based learning solutions and/or service sales; expertise in Learning and Development, e-Learning and program design and implementation with a Bachelor’s degree or commensurate experience. • Possess an understanding of common web technologies (browsers, HTML, JavaScript, etc.) and advance skills and experience in MS Office Suite (Word, Excel, Outlook, PowerPoint). • Superior presentation and facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, and listen and question effectively. • Effective project management and organizational skills with a high attention to detail demonstrated in quality of materials produced. • Superior skills in critical thinking, problem solving and decision-making, which balance analysis with responsiveness for independent, solution-focused action. • Ability to understand and communicate both strategic and technical concepts to non-technical audiences. • Superior consulting, listening and communication skills, evidenced by the ability to establish influential relationships with diverse customers both internal and external. • Lead effective conversations with all job roles within an organization, including Directors, Executives and C-level personnel with excellent collaboration skills and the ability to act as a strategic partner to the client and the sales team. • Proactive with a strong sense of urgency and competitive drive to increase engagement with Skillsoft Customer base. • Currently reside in Eastern Canada with up to 10-30% travel as required.