Customer Success Executive
December 9
Description
• About Sleek: Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. • We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space. • We operate 3 business segments: Corporate Secretary, Accounting & Bookkeeping, FinTech payments. • Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 450 staff with an intact startup mindset. • We have achieved >70% compound annual growth in Revenue over the last 5 years and, as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. • Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore. • About the role: We are looking for a Customer Success Executive-Upgrade who is excited about increasing Sleek’s revenue by monitoring clients usage of our Accounting and Corporate secretary services and upgrading their plan accordingly. • Main mission: The main mission is to increase Sleek’s revenue by monitoring clients usage of our Accounting and Corporate secretary services and upgrading their plan accordingly. • Outcomes: A 80% to 90% conversion rate of our clients to be upgraded to achieve the monthly targets, Address client’s need and negotiate the best deal for our clients and Sleek, Minimising the churn of our clients and addressing any concern or dissatisfaction, Have a very disciplined approach to client communications and follow ups, Update templates and suggest process improvements, Engage internally with the accounting team to address escalations, Share feedback and tips with other members of the upgrade team, working in different markets or in other teams.
Requirements
• A minimum of 2-3 years working with external clients as Account Executive/ Customer Success Executive or Manager, with a proven track record of increasing revenue per customer (B to B preferred) • Experience in Startups is a plus, ideally in a SaaS environment • Proactive with a positive can-do attitude to roll up their sleeves and ensure targets are exceeded • Client centric, always keeping our client’s best interests at heart • Outstanding verbal and written communication skills • Zendesk Tableau or similar software experience preferred • Cantonese required
Benefits
• Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. • Flexibility: If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year • Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work towards listing on a prominent stock exchange in the Asia Pacific region. • Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace, so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional. • Sleek is also a proudly certified B Corp.: Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.
Apply Now