Sleek
Sleek is a digital platform that provides comprehensive business services aimed at small and medium enterprises (SMEs). The company specializes in company incorporation, accounting, payroll, corporate secretary services, and business account setup. Sleek enables businesses to streamline their administrative tasks and compliance processes through a user-friendly, digital platform. Operating globally, Sleek is committed to offering fast and efficient services with transparent pricing, making the process of setting up and managing a business hassle-free and entirely digital.
Company Registration • Corporate Secretary • Business Account • Accounting • Bookkeeping
Senior Technical Support Engineer
August 8, 2024
Sleek
Sleek is a digital platform that provides comprehensive business services aimed at small and medium enterprises (SMEs). The company specializes in company incorporation, accounting, payroll, corporate secretary services, and business account setup. Sleek enables businesses to streamline their administrative tasks and compliance processes through a user-friendly, digital platform. Operating globally, Sleek is committed to offering fast and efficient services with transparent pricing, making the process of setting up and managing a business hassle-free and entirely digital.
Company Registration • Corporate Secretary • Business Account • Accounting • Bookkeeping
📋 Description
• Work closely with our Product, Tech, and Data teams to investigate and address various inquiries. • Assist internal business stakeholders with inquiries regarding Sleek platform functionality. • Offer technical support through Zendesk, JIRA, and phone channels. • Provide expert technical support to resolve complex issues escalated from lower support tiers. • Identify solutions and contribute to code development. • Configure cloud servers and networks as needed. • Maintain accurate client records by updating database records. • Ensure adherence to service level agreements (SLAs) and deliver exceptional customer service. • Contribute to enhancing self-service capabilities by developing and maintaining knowledge base articles and support documentation.
🎯 Requirements
• Minimum of 5 years of experience in a technical role, with at least 1 year support experience. • Knowledge in NodeJS and VueJS/ReactJS, as well as MongoDB/PostgreSQL is required. • Experience debugging problems using IDEs and browser tools. • Paint a story of a transaction through use of logs and analytical tools like Splunk. • Proficiency in using IT support tools and ticketing systems such as Jira, Zendesk, or ServiceNow. • You will be speaking with people of all walks of life, so communication skills are key. • Passion for solving problems and patience for troubleshooting sticky IT issues. • Willingness to support out-of-hours and weekend work if required. • Ability to work independently as well as collaboratively in a team environment, and having the initiative to speak up and seek assistance when needed. • Always learning!
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