Slipstream IT
Slipstream IT is a strategic partner specializing in redefining IT solutions for the life sciences sector. They offer a comprehensive range of services including IT strategy and consulting, cloud-based solutions, and IT support specifically tailored to healthcare and pharmaceutical companies. With a focus on streamlining IT management and enhancing compliance and quality, Slipstream provides expertise as a certified Veeva solutions provider, serving over 200 clients in the life sciences industry.
IT Outsourcing • Life Sciences IT • Veeva Implementation • Veeva Support
Certified Mac Desktop Engineer
March 21
Slipstream IT
Slipstream IT is a strategic partner specializing in redefining IT solutions for the life sciences sector. They offer a comprehensive range of services including IT strategy and consulting, cloud-based solutions, and IT support specifically tailored to healthcare and pharmaceutical companies. With a focus on streamlining IT management and enhancing compliance and quality, Slipstream provides expertise as a certified Veeva solutions provider, serving over 200 clients in the life sciences industry.
IT Outsourcing • Life Sciences IT • Veeva Implementation • Veeva Support
📋 Description
• Communicating with client decision makers for on-boarding's, projects, and change requests. • Monitoring ticket queue for emerging incidents that require T3 support for resolution. • De-escalating tickets upon resolution to the T1-T2 team for communication back to end users. • Updating tickets within ServiceNow with detailed documentation of the resolution, as well as researching/creating/updating Knowledge Base documentation for future reference. • Maintaining patching schedules via RMM toolkit (primarily ConnectWise, but broad familiarity with other RMM tools is beneficial). • Identifying enhancement opportunities in build processes to encourage simple, repeatable, quality-controlled configuration workflows.
🎯 Requirements
• Candidate MUST have Apple Certifications. • 3+ years of experience supporting Apple devices in an enterprise setting (preferably in mixed PC/Mac environments) as an IT Support Technician/Engineer in a Hardware Depot, Onsite Support, or general IT support environment. • 2+ years of experience in endpoint configuration toolkits/MDM administration (Intune/Autopilot, Kanji, Addigy, AirWatch/Workspace One, Jamf, ManageEngine). • Experience with Enterprise SSO and creation of installation/configuration packages in Intune. • Familiarity with endpoint patching toolkits (ConnectWise RMM). • Strong verbal and written communication skills. • Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, & Wi-Fi. • Familiarity with Best Documentation Practices. • Familiarity with ServiceNow a plus.
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