Development Service Operations Lead
Yesterday
Description
• Manage coordination and communication related to product development processes within the assigned department. • Define and improve the flow of product development processes to optimize efficiency. • Understand, plan, and oversee the product development lifecycle. • Actively listen to, analyze, and validate customer expectations. • Set and manage goals that align with product objectives. • Prioritize and manage requests from product, operations, and support teams, ensuring alignment with overall goals. • Ensure operational requests are effectively incorporated into product development teams and track the progress of solutions. • Foster strong communication within the team, ensuring alignment and collaboration. • Motivate the team, provide guidance to meet objectives, and collaborate closely with management and business units to drive success. • Oversee and monitor processes to ensure they align with the established plan. • Provide regular reports on process performance and progress to business units and management. • Identify and evaluate opportunities for the company within current projects. • Act as the advocate and champion for the project and business units. • Review, plan, and schedule the architectural process of developed solutions. • Plan and oversee technical processes, collaborating closely with technical leaders on key matters. • Actively participate in technical meetings and manage these discussions effectively. • Possess advanced SQL skills to support technical decision-making and data analysis. • Develop solutions to monitor and optimize system performance. • Able to clearly define and challenge the scope of work to ensure all project requirements are well understood and aligned.
Requirements
• A Bachelor’s degree in Computer Science, Engineering, or a related field. • At least 6 years of experience in software project management, systems analysis, software development, process management, team leadership, or quality management. • Deep understanding of software product development lifecycles and operations, with hands-on experience managing these processes. • Strong analytical thinking and problem-solving abilities. • Excellent communication skills with the ability to collaborate across teams. • Proficiency in using office tools and project management software. • High-level persuasion and negotiation skills. • A proactive mindset with a willingness to learn and teach others. • A strong focus on statistical analysis and data-driven decision-making. • Solid knowledge of negotiation techniques and conflict management. • Ability to anticipate risks and develop strategies to mitigate them. • Comfortable engaging with software architects and technical leaders to question and review the work being done.
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