Early Career Customer Service Associate

September 18

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skillventory - A Leading Talent Research Firm

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Central India's leading talent sourcing and search firm for PAN India Hiring Support, Integrated HR Solutions Provider • Data Analytics Recruitment • Skill Mapping • IB Hiring • Audit Hiring

201 - 500

Description

• Help customers feel more confident and make clearer decisions • Assist with a broad range of needs including answering questions about their account balance and helping to make withdrawals, transfer funds, or find resources • Establish rapport and show empathy with customers • Effectively use internal resources to arrive at the right solution for the client • Demonstrate excellent customer service skills with perseverance to resolve issues • Define a problem clearly and raise concerns when necessary • Take initiative for acquiring the expertise and knowledge to effectively resolve customer issues • Assist customers with professionalism while following measurable business goals

Requirements

• Having a degree or customer service experience is helpful • If you don’t have a degree, but would like to pursue one, Fidelity offers tuition reimbursement programs that can help you further your education • Listening and empathy skills to support the challenges of our diverse customers • Excellent communications skills (both written and verbal) supporting customers through potentially multiple channels (e.g. email, live chat, etc.) • "Of service" attitude towards others and being a supportive teammate • Personal computer proficiency – can type 40 words per minute and pass a standard English grammar test • Pro-active problem-solving skills • Ability to manage challenging situations and conversations via voice or digital channels • Utilizing effective questioning to uncover hidden customer needs • Identifying the actions needed to obtain positive outcomes

Benefits

• Maternal and Parental Leave • Tuition Reimbursement • Student Loan Assistance • 401(K) with match • Health Insurance • Dental Insurance • Vision Insurance • Disability Insurance • Paid Time off • Commuter Benefit Program • Backup Dependent Care • Charitable match • Concierge Services • Wellness Program • Fitness Reimbursement