Director of CloudOps

October 19, 2024

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SMG - Service Management Group

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Employee Engagement • Brand Research • Customer Experience • Employee Experience • Experience Management

201 - 500 employees

🏢 Enterprise

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2021-10

Description

• Oversee the management and optimization of all IaaS, PaaS and SaaS infrastructure to ensure it meets the needs of the business. • Implement and manage monitoring tools to ensure high performance and availability of IaaS, PaaS, SaaS products. • Direct and improve incident management processes to rapidly resolve operational issues and restore services. • Ensure CloudOps complies with relevant security standards and data protection regulations. • Work closely with Engineering to ensure that changes are deployed into Production with precision and quality. • Develop and control the budget for CloudOps ensuring cost-effectiveness and resource optimization. • Manage relationships with technology vendors and service providers to ensure favorable terms and high-quality services. • Work closely with customer support teams to align operations with customer needs and enhance satisfaction. • Stay abreast of industry trends and technological advancements to drive innovation and maintain competitive advantage.

Requirements

• Bachelor’s or Master’s Degree: In Computer Science, Information Technology, Information Systems, or a related field. • Extensive IT Operations Experience: At least 10 years in IT operations with a strong focus on software as a service (SaaS) environment. • Leadership Experience: Minimum of 5 years in a leadership role managing IT or CloudOps teams, with a proven track record in successfully scaling operations. • Vendor Management: Skills in managing relationships with software vendors, cloud service providers, and other technology partners.

Benefits

• Fully Remote, Contract or Fulltime position • Unlimited PTO