SMG - Service Management Group
SMG - Service Management Group is a leader in enterprise experience management (XM) with a dual focus on industry-leading software and hands-on professional services. Their platform provides seamless and secure data integrations to enhance technology ecosystems, with capabilities for cross-channel feedback collection at every stage of customer and employee journeys. SMG offers powerful reporting and analytics tools, data-driven prescriptive actions, and services to guide businesses from being data-driven to insights-driven. They specialize in improving customer, employee, and brand experiences with tailored XM solutions for industries like restaurant, retail, and consumer services.
Employee Engagement • Brand Research • Customer Experience • Employee Experience • Experience Management
Senior Researcher
April 7
SMG - Service Management Group
SMG - Service Management Group is a leader in enterprise experience management (XM) with a dual focus on industry-leading software and hands-on professional services. Their platform provides seamless and secure data integrations to enhance technology ecosystems, with capabilities for cross-channel feedback collection at every stage of customer and employee journeys. SMG offers powerful reporting and analytics tools, data-driven prescriptive actions, and services to guide businesses from being data-driven to insights-driven. They specialize in improving customer, employee, and brand experiences with tailored XM solutions for industries like restaurant, retail, and consumer services.
Employee Engagement • Brand Research • Customer Experience • Employee Experience • Experience Management
📋 Description
• Are you ready to join an exciting tech startup and make a significant impact on our cutting-edge projects? • We are seeking a talented and experienced Senior Researcher to join our dynamic team. • The Senior Research Consultant is responsible for ensuring successful design and delivery of research solutions for clients. • This includes working directly with clients to build innovative tech first research solutions. • Key to this is understanding client needs and designing methodologies, analyzing and interpreting data to meet the client's objectives. • Ability to present findings to clients at a high level with strategic recommendations for the business.
🎯 Requirements
• Education: Candidates should be educated to degree level with a minimum of 2:1 or equivalent. • Experience: Demonstrable qualitative market research experience is required, preferably working with a major FMCG brand or providing research services to major brands at a top research agency. • Subject Matter Expertise: Qualitative subject matter expert. • Professional Experience: A minimum of 8 years' experience in a similar qualitative Director role is essential. • Digital Research: Previous experience in digital research is highly advantageous. • Marketing Knowledge: A good appreciation and understanding of marketing and client issues are necessary. • Motivation: Self-motivated individuals. • Teamwork: Ability to work independently and collaborate effectively in a remote team. • Industry Specific: Previous experience working with FMCG companies.
🏖️ Benefits
• Remote first company (fully remote) • Unlimited PTO • Tech provided • Company sick pay • Diverse, experienced, friendly team which will welcome you, support you and challenge you.
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October 23, 2024
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