Smith.ai
Smith. ai is a company that specializes in providing virtual receptionist and AI-driven customer engagement services. Their offerings include human-first answering services, AI-driven voice assistants, outreach campaigns for sales and support, and AI-powered web chat solutions. Smith. ai integrates with various systems to offer seamless customer interaction solutions across industries such as law firms, medical and wellness services, and marketing agencies. Their services are designed to increase lead conversion rates and enhance customer experiences by combining the efficiency of AI with the warmth of human interaction. Smith. ai is trusted by over 3,000 businesses to manage customer interactions and support business growth.
virtual receptionists • call answering • lead qualification • lead intake • CRM integration
Senior Product Manager
April 3
Smith.ai
Smith. ai is a company that specializes in providing virtual receptionist and AI-driven customer engagement services. Their offerings include human-first answering services, AI-driven voice assistants, outreach campaigns for sales and support, and AI-powered web chat solutions. Smith. ai integrates with various systems to offer seamless customer interaction solutions across industries such as law firms, medical and wellness services, and marketing agencies. Their services are designed to increase lead conversion rates and enhance customer experiences by combining the efficiency of AI with the warmth of human interaction. Smith. ai is trusted by over 3,000 businesses to manage customer interactions and support business growth.
virtual receptionists • call answering • lead qualification • lead intake • CRM integration
📋 Description
• Lead the development, launch, and enhancement of the product and internal tools. • Focus on growing the AI-first, human-in-the-loop Voice Assistant. • Work in a fast-paced, high-growth environment. • Collaborate with the design and engineering teams and other departments. • Conduct business analysis to identify market trends and customer needs. • Optimize the product backlog by balancing dependencies, impact, and tradeoffs. • Document and contribute to successful processes globally.
🎯 Requirements
• Fluent in English, comfortable having live video conversations and presenting/discussing work. • 5-7+ years of product management experience, delivering user-focused solutions. • Experience in startups (Seed to Series B). • Successful team-based remote work environment experience (e.g., Slack, Teams) • Adept in project management and development tools (e.g., ClickUp, GitHub). • Proven success managing full product lifecycles, from shaping to shipping to improvement. • Ability to connect customer feedback to actionable and impactful product improvements.
🏖️ Benefits
• Hardware budget • 23 Vacation days per year • Flexible compensation • English classes • Health insurance with dental coverage
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