Snaju Inc.
Snaju Inc. is a woman-owned technology company that specializes in Space. We provide design, implementation, testing, training, and support services for custom applications for the private and public sectors.
Software Development • Space • Avionics Systems • System Design • Modeling
2 - 10 employees
Tier 1 Support Engineer
March 5
Snaju Inc.
Snaju Inc. is a woman-owned technology company that specializes in Space. We provide design, implementation, testing, training, and support services for custom applications for the private and public sectors.
Software Development • Space • Avionics Systems • System Design • Modeling
2 - 10 employees
📋 Description
• As a Tier 1 Support Engineer, you will be the first point of contact for DartNode customers, assisting them via live chat and support tickets. • Your responsibilities will include technical support, troubleshooting, and pre-sales assistance, helping customers select the right DartNode plan or service to meet their needs. • This role is ideal for someone with a passion for cloud hosting, networking, and customer service who enjoys problem-solving and working remotely in a fast-paced, global environment. • Maintain professional and fluent written English communication. • Work independently and as part of a remote support team.
🎯 Requirements
• Basic knowledge of cloud hosting, VPS, dedicated servers, and networking. • Strong problem-solving skills and ability to handle customer issues effectively. • Excellent written English skills for clear and professional communication. • Ability to work on a shift schedule to provide timely support. • Previous experience in technical support, hosting, or cloud services is a plus.
🏖️ Benefits
• Fully remote – work from anywhere. • Free access to DartNode cloud and server products. • Opportunity to grow within a rapidly expanding cloud hosting company.
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