Client Support Specialist

4 days ago

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Snappt Inc

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Snappt Inc. is a leading provider in fraud detection and identity verification solutions, specifically designed to protect property management companies from applicant fraud. Utilizing AI-enabled technology, Snappt offers a comprehensive suite of services including document fraud detection, identity verification, and income verification, ensuring accuracy and efficiency in the applicant screening process. Snappt's technology integrates with various real estate management software, enhancing the verification process and reducing bad debt for property managers. Trusted by top property management companies, Snappt's advanced fraud detection capabilities prevent fraudulent activity and lower eviction rates, making it an essential tool for protecting communities from fraudulent tenants.

2 - 10 employees

🤖 Artificial Intelligence

🏠 Real Estate

🔐 Security

📋 Description

• Help us stand out as the most reliable and precise system in the fight against fraud. • Snappt has radically simplified trust in financial documentation with its cutting-edge document fraud detection system. • The Snappt platform leverages our proprietary algorithm to effectively and efficiently identify tampered or altered documents used for income or financial verification. • Provide ongoing training to help with staff turnover and overall property performance. • Deliver a best-in-class experience for our clients and track both general NPS and transactional NPS for our customers.

🎯 Requirements

• 1-2 years in Customer Service or similar background • Strong communication and presentation skills • Ability to create and modify procedures in a rapidly growing environment • Strong customer service skills for developing and maintaining long-term relationships with old and new clients • Organizational skills to keep records for client accounts and maintain multiple accounts at once • Written and verbal communication skills for maintaining good relationships with clients • Problem-solving skills for identifying and addressing client concerns • Passion for our product and core values • Entrepreneurship, creative thinking • Ability to analyze and interpret data • Experience in multifamily housing a plus • Experience leveraging CRM platforms like Salesforces and ChurnZero a plus

🏖️ Benefits

• 100% employer-paid medical for employees, 50% for dependents (based on Gold plan pricing) • Open PTO • 50% 401k match up to 6% for a total max employer contribution of 3% (eligible to contribute after six months of employment) • Summer Fridays from Memorial Day to Labor Day (no meetings on Fridays and logoff at 12 pm local time) • 12 weeks paid parental leave, plus an additional two weeks part-time at full pay to transition back to work. • Annual Retreat at a resort just to get to know each other • Company recognized Holidays