Machine Learning Customer Engineer

February 8

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Snorkel AI

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The data-centric AI platform powered by programmatic labeling

enterprise ai • weak supervision • programmatic labeling • artificial intelligence • machine learning

51 - 200

💰 $85M Series C on 2021-08

Description

• Partner with Snorkel Flow users to design, build, troubleshoot and deploy AI applications • Lead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues • Perform live working sessions to analyze and address customer reported issues • Prioritize, document and coordinate customer issues with account assigned ML Success Managers and the Snorkel engineering team • Contribute to internal and external guides and docs, improving our self-service support materials • Become an expert in the Snorkel Flow platform and assist our customers do the same • Drive improvements in issue triage, reporting, and analysis to better understand customer pain points • Be the voice for our customers and represent their needs and concerns to help drive our product roadmap • As one of the first members of our Customer Success Team, you'll play a key role in shaping our processes, best practices and the Snorkel product.

Requirements

• 2+ years experience working in a technical customer-facing role • B.S. degree in a quantitative field such as Computer Science, Engineering, or comparable degree/experience • Proficient in Python • Previous experience with cloud infrastructure providers such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform • Outstanding organizational skills and ability to multitask in order to effectively prioritize and manage customer requests • Experience with common support software like Zendesk, Jira, and Slack

Benefits

• Comprehensive medical, dental, and vision plans for Snorkelers and their families • Yearly wellness stipend • 401k program • Parental leave program allowing up to 20 weeks of paid time off • Workstation setup allowance