Customer Support Agent - Chat/Email

October 20

Apply Now

Receive Emails with Similar Jobs

Social Discovery Group

WebsiteLinkedInAll Job Openings

Software Developement • Highload projects • Game Mechanics • Streams • Front-End Development

1001 - 5000

Description

• As a Chat/Email Customer Support Agent, you will play a crucial role in ensuring our users have a positive and enjoyable experience on our online dating platforms. • You will be the first point of contact for users who reach out with general inquiries, minor issues, or feedback, and your primary responsibility will be to provide prompt and courteous assistance via emails. • Respond to user emails and chats in a timely and professional manner. • Address user inquiries, resolve issues, and provide helpful guidance. • Assist users with account-related concerns, and general inquiries. • Maintain accurate records of user interactions and feedback for reporting purposes. • Collaborate with other departments to escalate and resolve complex issues. • Keep up-to-date with our products and services to provide accurate information to users. • Contribute to improving our knowledge base and customer support processes. • Strive for continuous improvement in customer satisfaction and support quality.

Requirements

• Fluent in written and spoken English. (Spanish, Portuguese, Japanese, Chinese would be beneficial) • Strong written communication skills with an emphasis on clarity and empathy. • Excellent problem-solving abilities and a first contact resolution mindset. • Previous customer support or service experience is a must. • Basic knowledge of online dating platforms or related services is preferred. • Ability to work independently and as part of a team. • Detail-oriented and highly organized. • Comfortable working in a fast-paced and dynamic environment. • Availability to work flexible hours, including evenings and weekends if required.

Benefits

• Fully remote position and very flexible working hours. • 4 different shifts to choose from in European time zone - morning, day, evening, night. • Piece-Rate Compensation: We provide a fair and competitive piece-rate compensation system, rewarding you for the quantity of items you handle. • A collaborative and inclusive work environment. • Training and development programs to enhance your skills. • The chance to make a positive impact on people's lives by helping them find meaningful connections.