Social Discovery Group
Software Developement • Highload projects • Game Mechanics • Streams • Front-End Development
1001 - 5000
Customer Support Agent - Chat/Email
2 days ago
Social Discovery Group
Software Developement • Highload projects • Game Mechanics • Streams • Front-End Development
1001 - 5000
Description
• Respond to user emails and chats in a timely and professional manner. • Address user inquiries, resolve issues, and provide helpful guidance. • Assist users with account-related concerns, and general inquiries. • Maintain accurate records of user interactions and feedback for reporting purposes. • Collaborate with other departments to escalate and resolve complex issues. • Keep up-to-date with our products and services to provide accurate information to users. • Contribute to improving our knowledge base and customer support processes. • Strive for continuous improvement in customer satisfaction and support quality.
Requirements
• Fluent in written and spoken English. (Spanish, Portuguese, Japanese, Chinese would be beneficial) • Strong written communication skills with an emphasis on clarity and empathy. • Excellent problem-solving abilities and a first contact resolution mindset. • Previous customer support or service experience is a must. • Basic knowledge of online dating platforms or related services is preferred. • Ability to work independently and as part of a team. • Detail-oriented and highly organized. • Comfortable working in a fast-paced and dynamic environment. • Availability to work flexible hours, including evenings and weekends if required.
Benefits
• Fully remote position and very flexible working hours. • 4 different shifts to choose from in European time zone - morning, day, evening, night. • Piece-Rate Compensation: We provide a fair and competitive piece-rate compensation system, rewarding you for the quantity of items you handle. • A collaborative and inclusive work environment. • Training and development programs to enhance your skills. • The chance to make a positive impact on people's lives by helping them find meaningful connections.
Apply Now