Senior ServiceNow Systems Administrator

6 days ago

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

+2 more states

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🤠 Texas – Remote

💵 $86.4k - $162k / year

⏰ Full Time

🟠 Senior

⌨️ Systems Administrator

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SoFi

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SoFi is a leading personal finance company that provides a comprehensive range of financial services. These services include student loan refinancing, mortgages, personal loans, credit cards, and banking solutions. SoFi also offers investing services such as active investing, robo investing, and access to IPO investing. As a member-centric organization, SoFi provides exclusive benefits to its members, including financial planning, member rewards, and discounts on loans. Additionally, SoFi offers insurance solutions like auto, life, and cyber insurance. The company aims to help individuals achieve financial independence and manage all their finances in one place, seamlessly integrating services into a single user-friendly platform.

Refinancing Student Loans • Student Loan Consolidation • Mortgages • Mortgage Refinancing • Personal Loans

1001 - 5000 employees

Founded 2011

💸 Finance

💳 Fintech

🏦 Banking

📋 Description

• Administer and maintain the ServiceNow platform, ensuring optimal performance and reliability • Configure and customize the GRC/IRM module, including Policy and Compliance Management, Risk Management, Audit Management, and Vendor Risk Management • Work with stakeholders to gather requirements and translate them into ServiceNow solutions • Develop, configure, and support workflows, business rules, UI policies, ACLs, and notifications in ServiceNow • Troubleshoot and resolve technical issues related to the platform • Ensure that ServiceNow configurations adhere to security best practices and regulatory compliance requirements (e.g., GDPR, HIPAA) • Perform upgrades, patches, and regular maintenance tasks for ServiceNow • Create and maintain technical documentation, user guides, and training materials • Provide end-user support and training as needed • Administering user roles, access controls, and security within the GRC module • Communicate proactively with key stakeholders, providing transparent updates on progress, challenges, and opportunities to ensure full alignment • Take on additional responsibilities as needed to support organizational goals and operational needs

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field • 3+ years of experience in ServiceNow administration, with a focus on the GRC/IRM module • Strong knowledge of ServiceNow platform capabilities, architecture, and best practices • Experience with ServiceNow GRC/IRM workflows, policy management, risk management, and compliance tracking • Experience with ServiceNow integration techniques (e.g., REST, SOAP, MID Server, web services) • Experience with all the ServiceNow modules • Familiarity with ServiceNow reporting, dashboard creation, and data analytics • Proficiency in ServiceNow scripting (JavaScript, Glide API) and workflow automation • Strong analytical and problem-solving skills • Excellent communication and collaboration abilities • Nice to have: ServiceNow GRC/IRM Certification, ServiceNow Certified System Administrator, ITIL V4 Certification

🏖️ Benefits

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!