Softengine
With over 25 years of experience, Softengine is your trusted ERP and Business Process solutions provider. An SAP Gold Partner, Softengine is uniquely positioned to bring years of consulting experience and deep product knowledge to companies throughout North America by focusing on select vertical markets, we deliver deep domain expertise to the industries that we serve. Our seasoned staff includes SAP Certified ERP Consultants, Developers, and Project Managers who will assist you in creating an SAP solution designed to your precise business needs.
SaaS • Hosted • SAP Business One • ERP • Implementation
51 - 200 employees
Founded 1996
Technical Service Consultant
May 2, 2024
Softengine
With over 25 years of experience, Softengine is your trusted ERP and Business Process solutions provider. An SAP Gold Partner, Softengine is uniquely positioned to bring years of consulting experience and deep product knowledge to companies throughout North America by focusing on select vertical markets, we deliver deep domain expertise to the industries that we serve. Our seasoned staff includes SAP Certified ERP Consultants, Developers, and Project Managers who will assist you in creating an SAP solution designed to your precise business needs.
SaaS • Hosted • SAP Business One • ERP • Implementation
51 - 200 employees
Founded 1996
📋 Description
• Seeking a meticulous Technical Service Consultant to join our dedicated team. • Play a crucial role in ensuring prompt resolution of client issues and optimizing customer satisfaction. • Maintain 95% customer approval rating. • Maintain 95% adherence to Softengine Service Level Agreement. • Resolve Zoho tickets promptly. • Execute and improve customer service strategy. • Analyze, troubleshoot, and resolve problems efficiently. • Create training and technical support documentation. • Recommend procedural improvements to prevent recurring issues. • Collaborate with cross-functional teams.
🎯 Requirements
• Bachelor's degree in relevant field. • Strong technical problem-solving skills. • Excellent communication and interpersonal skills. • Prior experience in customer support role. • Familiarity with Zoho or similar ticketing systems preferred.
🏖️ Benefits
• Our working environment promotes a strong team-based spirit driven to make customers happy by providing excellent implementation and services and ensuring that every employee achieves their goals.
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