SOFTSWISS
SOFTSWISS is a leading provider of iGaming software solutions, offering a wide range of products including iGaming Platform, Sportsbook Platform, Game Aggregator, Jackpot Aggregator, and more. Established in 2009, SOFTSWISS has grown to employ over 1,700 people across 4 international offices in Poland, Georgia, Malta, and several remote locations. The company is known for its innovation in the iGaming industry, being the first Crypto iGaming provider in the world. SOFTSWISS not only promotes a dynamic and flexible work culture with comprehensive employee benefits but also commits to social responsibility by supporting various campaigns and initiatives.
Online Casino Platform • Online gaming license • Online Casino Games • Bitcoin Casino • Casino Software
1001 - 5000 employees
🎮 Gaming
Monitoring Systems Engineer
February 4
Ansible
Docker
Grafana
Kafka
Kubernetes
MongoDB
NGINX
Postgres
Prometheus
Python
RabbitMQ
SaltStack
Splunk
Vault
Go
SOFTSWISS
SOFTSWISS is a leading provider of iGaming software solutions, offering a wide range of products including iGaming Platform, Sportsbook Platform, Game Aggregator, Jackpot Aggregator, and more. Established in 2009, SOFTSWISS has grown to employ over 1,700 people across 4 international offices in Poland, Georgia, Malta, and several remote locations. The company is known for its innovation in the iGaming industry, being the first Crypto iGaming provider in the world. SOFTSWISS not only promotes a dynamic and flexible work culture with comprehensive employee benefits but also commits to social responsibility by supporting various campaigns and initiatives.
Online Casino Platform • Online gaming license • Online Casino Games • Bitcoin Casino • Casino Software
1001 - 5000 employees
🎮 Gaming
📋 Description
• Responding to Events/Monitoring Alerts (L1/L2 tasks for certain system parts) • Offering on-duty service coverage, encompassing day and night on-call shifts • Provide timely and effective solutions to technical problems reported by users • Communicate clearly with users to understand their issues and provide updates on resolution status • Addressing incidents by troubleshooting and resolving issues, even seeking assistance from third-party or vendor support when necessary • Directing issues or queries to the relevant department as needed • Keeping detailed records and documentation of current infrastructure challenges and Root Cause Analyses (RCAs) • Creating detailed reports for all technical support incidents, including descriptions, resolutions, and timelines • Maintaining and Enhancing the Monitoring Systems • Collaborating with other teams to understand and define their monitoring needs, then implementing the right solutions • Setting up and adjusting the monitoring/observability systems for various teams • Designing and tweaking alerts and dashboards to suit specific needs • Refining alerts to reduce irrelevant notifications and increase their significance • Enhancing dashboards for better clarity, understanding, and a more comprehensive view • Building and sustaining connections between the monitoring systems and other platforms like Jira, Opsgenie, etc. when required • Establishing and updating a Knowledge Base, covering system configurations, alert processes, troubleshooting guidelines, and user manuals • Staying updated with the newest trends and best practices to continuously uplift our organization's monitoring capabilities
🎯 Requirements
• Minimum of 3 years in technical support roles such as Systems Engineer, SRE, DevOps, or Monitoring Support Engineer (L1/L2 Technical) • Proven track record in providing L1/L2 support, including incident management, troubleshooting, and customer interaction • Good understanding of Linux-like operating systems (Debian-based) • Experience with containerization, virtualization, and orchestration (LXC/LXD, Docker, Kubernetes) • Development experience in any scripting language (Bash, Python, Go, etc) and familiarity with REST API • Knowledge of basic database concepts (experience with PostgreSQL is preferable), including transactions and WAL • English proficiency at an Intermediate (B1) level or higher
🏖️ Benefits
• Full-time remote work opportunities and flexible working hours • Comprehensive Mental Health Programme • Private Insurance • Sports program compensation • Free online English lessons • An additional 1 Day Off per calendar year • Generous referral program • Training, internal workshops, and participation in international professional conferences and corporate events
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