Softtek Government Solutions
Softtek Government Solutions is a technology consulting firm that specializes in delivering digital transformation and IT modernization services to federal agencies. Formerly known as Aveshka, the company focuses on enhancing operational efficiency and transparency for government entities by consolidating IT services and implementing agile methodologies. They are committed to providing innovative solutions that cater to emergency preparedness, operations and maintenance, and overall mission support for various government departments and agencies.
Cybersecurity • Counterterrorism • Information Assurance / C&A • Open-Source Exploitation • Red Teaming
IT Service Manager
October 4, 2024
Softtek Government Solutions
Softtek Government Solutions is a technology consulting firm that specializes in delivering digital transformation and IT modernization services to federal agencies. Formerly known as Aveshka, the company focuses on enhancing operational efficiency and transparency for government entities by consolidating IT services and implementing agile methodologies. They are committed to providing innovative solutions that cater to emergency preparedness, operations and maintenance, and overall mission support for various government departments and agencies.
Cybersecurity • Counterterrorism • Information Assurance / C&A • Open-Source Exploitation • Red Teaming
📋 Description
• IT Service Manager Remote / Local to Washington, DC Metro Area Overview: Softtek Government Solutions is seeking a highly motivated and experienced IT Service Manager to join our team. • Responsible for planning, overseeing, monitoring, reporting, and improving IT services that support large government programs. • Work closely with ITSM consultants, service agents, program stakeholders, business analysts, and developers to execute your mission. • Oversee the delivery of IT services to ensure they meet business needs and performance targets. • Manage the IT service management team, providing leadership, guidance, and support. • Develop and implement IT service management policies, processes, and procedures based on best practices such as ITIL. • Monitor and report on IT service performance, ensuring compliance with SLAs and other metrics. • Collaborate with stakeholders to understand their requirements and ensure alignment with IT service delivery. • Conduct regular service reviews with key stakeholders to discuss performance, issues, and improvements. • Manage the incident, problem, change, and configuration management processes. • Drive continuous improvement initiatives to enhance IT service delivery and customer satisfaction. • Ensure effective communication and coordination between IT service management and other IT and business functions. • Stay current with industry trends and advancements in IT service management.
🎯 Requirements
• Bachelor’s degree in information technology, cybersecurity, business or a related field. • 10+ years of direct related experience. • US Citizenship or Permanent Residence/Green Card allowed (must live in the USA) • Proven experience as an IT Service Manager or similar role. • In-depth knowledge of IT service management frameworks and best practices, including ITIL. • Strong understanding of IT operations and service management processes. • Experience with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. • Excellent problem-solving skills and the ability to work independently and as part of a team. • Strong communication and interpersonal skills.
🏖️ Benefits
• Extensive training programs • Gym membership reimbursement • Education reimbursement • Technology benefits • Commuter benefits • Generous paid time off and much more!
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