IT Business Systems Senior Analyst
4 days ago
Description
• Serve as the functional expert of the Oracle EBS ERP systems for the company in Oracle Supply Chain: OM, Inv, PO, Pricing, Cost Management, BOM, WIP, MRP, Agile PLM, Demantra as well as all Financial(PO, AP, GL, FA) modules. • Support Oracle EBS including incident management, problem management, patch analysis, root cause analysis, automations, and handling high severity issues within SLA. • Work with DBAs, systems architects, production support, technical and business staff to perform troubleshooting activities, isolation and triage activities and ultimate root cause analysis. • Provide functional support for Oracle E-Business applications utilized globally (US, China, Hong Kong, UK and India) • Respond within documented service level agreements to cases opened by business users and work closely with IT team(s) as necessary to resolve production issues • Create and maintain system documentation • Coordinate development or other operational tasks with IT partners and development teams to deliver an effective solution for the end customers • Support internal customers by working with analyst team members to facilitate the implementation of projects and change requests throughout all phases of system implementations from requirements analysis, design, development, testing, training, go-live and production support • Work closely with the business units and user community to analyze application requirements, procedures, and problems in order to support and improve existing systems • Document and communicate requirements, processes and change requests to ensure the delivery of solutions that meet the needs of the business
Requirements
• Bachelor/master’s degree with a technical background • At least five years of solid experience of Oracle Apps technical (preferably R12.2.x) • SQL Query Knowledge • Support Oracle EBS including incident management, problem management, patch analysis, root cause analysis, automations, and handling high severity issues within SLA. • Work with DBAs, systems architects, production support, technical and business staff to perform troubleshooting activities, isolation and triage activities and ultimate root cause analysis. • BI Publisher Development/Customization Experience • Oracle Modules : Accounts Payables, Purchasing, General Ledger, Fixed Assets, Accounts Receivables, Service Contracts, Inventory, Accounts Payables AP, Sub-ledger Accounting, General Ledger, AME, OM, Inv, PO, Pricing, Cost Management, BOM, WIP, MRP, Agile PLM, Demantra, Oracle Payments and TCA
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