Technical Support Representative
September 17
Description
• Troubleshoot and resolve advanced issues for customers • Work closely with Product Development and Global IT • Deliver professional and efficient customer service • Accurately record all customer contact and outcomes • Escalate calls or cases in a timely manner • Contribute to and maintain knowledge base articles
Requirements
• At least 2-4 years’ experience in a customer focused environment • Experience in technical or software support is essential • Fluent in Dutch (Flemish), French, and English • Experience of CRM and telephony systems beneficial • IT qualifications/degree educated essential • Automotive or insurance experience is valued • Analytical and naturally inquisitive • Good questioning skills and attention to detail • Able to communicate well and build rapport with people • Desire to go the extra mile for customers • High learning agility and ability to apply knowledge learned
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