Client Experience Specialist

September 7

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[solidcore]

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the work is the joy. strength training. create the strongest version of yourself [💙]

Group Fitness • Personal Transformation • Fitness • Bootcamp

201 - 500

💰 Private Equity Round on 2021-02

Description

• Act as a Client advocate • Provide timely and accurate updates to clients regarding inquiries and issue resolution • Reconcile client grievances immediately • Inspire and lead internal teams to drive results for clients • Collaborate cross-functionally to ensure flawless execution of best-in-class ideas • Handle omnichannel inbound client communications • Develop and implement strategies integral to optimizing client experience. • Client membership management, including but not limited to membership sales, membership adjustments, policy enforcement, and client education.

Requirements

• 1+ year experience in client-experience or customer service role • Strong interpersonal skills and a client-first attitude • Ability to identify and communicate areas and opportunities for improvement throughout the CX team and organization • Growth mindset, with openness and willingness to support process and policy changes • Exceptional written and verbal communication skills • Problem solving aptitude • Outgoing, with a passion for providing top-notch client service • Proficiency in MindBody and CRM experience preferred • Resides within 25 miles of a [solidcore] studio • Bilingual (Spanish/English) abilities are a plus

Benefits

• Flexible PTO • Bonus eligible • Access to medical, vision, and dental coverages • $50 per month cell phone stipend • Free drop-in [solidcore] classes • Company computer provided with IT support