Senior Customer Success Manager - B2B Gaming Industry
January 22, 2023
Description
• Work in a remote position • Work from wherever you choose • Flexible paid time off • Annual Wellness & Experience bonus • Flexible spending accounts for dependent care and healthcare expenses • Home office setup: laptop and necessary peripherals • Retirement savings plan
Requirements
• A Bachelor's degree in Business, Psychology, or equivalent practical experience as a Customer Success Manager. • You bring a minimum of 4 years of customer-facing experience, interfacing with executives and a wide range of customer stakeholders, ideally in Gaming and SaaS companies. • You bring great experience navigating customer organizational structures, defining milestones, success criteria, resource allocation, and on-time delivery. • You are business-driven and can immediately build a strong understanding of where Solsten can accelerate our customer's achieving internal KPIs and goals. • You bring experience in partnering with Sales and Marketing teams to coordinate, communicate, and deliver the best possible customer experience to our clients. • You are a master of empathy and insight- you understand our customers and their needs better than anyone. • You have a passion for understanding and improving onboarding, growth, and engagement models for our customers. • You bring a strong passion for all of the following: games, game UX, psychology, personalization, player-centered experiences, and a high motivation to build a deep understanding of our products and translate the value to our customers. • You are a self-motivated team player and ability to work in fast-paced environments with minimal oversight. • You are a great communicator and communicate proactively and straightforward, while demonstrating excellent written and oral communication skills. • You listen well. • You create alignment by default and can drive hard decisions when needed.
Benefits
• Competitive salary and benefits • Flexible paid time off • Annual wellness and experience bonus 100% employer-paid health benefits • Home office setup: laptop and necessary peripherals • Retirement savings plan • People-first culture • Opportunity to join a quickly scaling startup
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