Customer Success Associate

3 days ago

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Solstice

WebsiteLinkedInAll Job Openings

Enterprise Mobile Strategy • Internet Of Things • Mobile Architecture • Emerging Technology • UX Design

201 - 500 employees

💰 Venture Round on 2018-12

Description

• Connects households to community solar to enjoy guaranteed savings on their monthly utility bill. • Support customers through digital platforms, inquiries, and onboarding new clients seamlessly. • Customer Success Associate is the first point of contact for customers at Solstice.

Requirements

• Minimum 2 years of professional experience in managing and handling inbound calls and ticket requests. • Experience with Google Suites, Microsoft Office Suite and Salesforce.com. • Call center or support ticketing experience. • Experience in CRM or Customer Support softwares. • Process-oriented with great attention to detail. • Patience with customer questions and the ability to articulate value proposition to external stakeholders with passion and energy. • Love for helping and bringing joy to others. • Full of positive attitude – you see challenges as learning opportunities. • Proactive -- you identify problems and design solutions without being asked. • Excellent communication, interpersonal, and organizational skills. • A problem solver; equally excited about the opportunity to solve small problems and big problems as long as they serve a larger mission. • Enthusiastic, positive, and team-oriented; always willing to lend a hand to a team member. • Excited to work in a fast-paced, growing scale-up environment. • Driven, gritty, and resilient; demonstrated ability to persevere through unanticipated challenges.