Compliance Operations Analyst

October 17

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Two-Way Texting • API Integration • Pay By Text • Compliance • Texting Resources

51 - 200

💰 Private Equity Round on 2021-11

Description

• The Compliance Operations Analyst supports SBT’s product, engineering and customer onboarding and support departments by executing compliance operations and processes related to legal, regulatory, and wireless carrier requirements and industry best practices. • This person will follow standardized approaches in filing code (Short Code, 10DLC, Toll-free) applications, advising internal teams and customers on requirements and best practices, monitoring, auditing and reporting, and creating cross-team communication outputs regarding communication codes and messaging traffic as well as payment processing. • The position will ensure that there is regular communication with other teams (e.g., legal, customer success, sales, marketing, and corporate strategy) and executives to drive visibility, progress, and transparency into SBT’s compliance-first operations. • Manage and draft customer code applications and message campaign submissions, oversee provisioning, and testing. • Ensure all communication codes remain compliant by addressing pre- and post-approval compliance issues. • Address CTIA, wireless carrier and aggregator compliance audits and other concerns. • Communicate with clients to address compliance concerns with consistent approach to managing tools and processes required to run compliant programs. • Provide data analysis by preparing/presenting status reports, delivery reports and other messaging reports requested across the organization. • Monitor message traffic and delivery rates and alert internal teams to any issues. • Provide end-of-month audit reports and coordinate resolutions with the appropriate parties. • Maintain and update compliance processes and risk assessments. • Contribute to the research and analysis of market trends and innovations. • Oversee Salesforce changes and developments as needed to support onboarding clients and code provisioning. • Cultivate relationships with aggregators and other relevant vendors. • Responsible for providing critical updates to leadership and across the organization on various topics, including pricing, compliance, and operations. • Other tasks as needed.

Requirements

• Strong attention to detail is a must • Previous experience as a specialist or analyst on an Operations or Product team in a fast-paced and complex business environment • Ability to balance providing data-driven insights with strong collaboration and interpersonal skills required to manage clients • Communication and presentation skills that allow you to explain analytical findings to audiences at all levels of the organization • Experience in applying data and analytics concepts to business problems • Strong Excel skills • Proactive and self-motivated • Collaborative and inquisitive in nature • Preferred Skills & Qualifications • Bachelor’s degree or higher • Previous experience with SMS/Text Servicing • Previous experience with Payment Services