Senior Customer Support Representative

September 25

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Solutions by Text

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Two-Way Texting • API Integration • Pay By Text • Compliance • Texting Resources

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💰 Private Equity Round on 2021-11

Description

• SBT is looking for a Sr. Customer Support Representative to support our company’s rapid growth. • This role will be responsible for providing consultative text and payment support to our customers. • Handle high-priority inbound customer requests within a fast-paced environment. • Manage issues in collaboration with technical partners, and analyze customer requests to ensure adherence to service level agreements (SLA). • Detail-oriented, self-motivated, adaptable, and focused in a high-energy environment.

Requirements

• 3+ years of applicable Sr. Customer Support experience working in a technical or Software-as-a-Service (SaaS) support or success capacity • Experience managing higher complexity, larger customer requests in a fast-paced environment • Experience with Postman and SoapUI • Proven analytical and problem-solving skills • Excellent detail-oriented, organizational, and time management skills • Ability to listen and collaboratively problem-solve • Passion for increasing customer happiness and deepening customer relationships • Proficient in working with Microsoft Office and Zoom phone/webinars • Customer focus and adaptability to different personality types and situations • Excellent verbal and written communication skills • Projects a professional and appropriate Company image in all dealings with clients, vendors, business partners and visitors • Experience with texting and/or payment solutions is a plus • HubSpot, Salesforce, and Jira experience is a plus • Bachelor’s degree is preferred