Customer Success Manager

Yesterday

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Sonia

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Sonia is an AI-powered documentation assistant for dental practices that automates the recording of consultations, treatments, and billing. It allows dental professionals to create structured documentation rapidly with high accuracy, saving valuable time and reducing administrative burden. By using Sonia, practices can enhance their efficiency, accuracy, and ultimately increase their revenue, making it a vital tool for modern dental care.

2 - 10 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• Play a key role in ensuring customer satisfaction and building lasting partnerships with healthcare professionals. • Serve as the primary point of contact for customers, addressing queries, concerns, and needs promptly including subscription changes. • Build and maintain long-term relationships with medical customers, both SMEs and Enterprise clients. • Define, track, and own success metrics to measure customer satisfaction and outcomes. • Identify cross- and up-sell opportunities to maximize customer value. • Collaborate closely with Sales, Marketing and Dental/Medical teams to ensure seamless communication and consistent customer experiences. • Monitor industry trends and customer feedback to identify improvement areas and align solutions with customer needs. • Onboard new customers and deliver comprehensive training on our software solutions.

🎯 Requirements

• Proven experience in customer success or medical roles, with a strong understanding of the healthcare industry and its processes. • Fluency in German (C2 or native) and proficiency in English; both written and verbal. • Excellent communication skills and the ability to build relationships with diverse stakeholders. • Ability to work independently, prioritize tasks effectively, and manage multiple responsibilities. • Proficiency with CRM software, Stripe and customer success tools. • Expertise in the medical landscape (specialized knowledge, e.g., dental, is highly valued). • Prior experience in SaaS or HealthTech customer success roles. • Familiarity with healthcare IT systems and workflows. • A Bachelor’s degree in Business Administration, Medicine, or a related field. • Residency near our offices for occasional in-person meetings.

🏖️ Benefits

• Attractive compensation aligned with your skills. • Dynamic workspace in Hamburg and Luxembourg. • Flexible work arrangements. • Professional development allowance.