Cyber Endpoint Engineer
November 13
Description
• The Cyber Endpoint Engineer ensures seamless functionality and security of endpoint devices, addressing technical issues and coordinating upgrades. • Develop in-depth expertise in supported MDR software suites. • Act as the primary escalation point for high-level technical support issues related to MDR product offerings. • Conduct thorough troubleshooting and diagnostics for MDR suite applications across multiple operating systems (Windows, macOS, Linux). • Support partners with installation, configuration, and maintenance of MDR suite software, providing guidance as needed. • Respond professionally and promptly to technical issues reported by customers via ticketing system or phone. • Collaborate closely with team members and vendor support teams to resolve complex technical issues and enhance customer satisfaction. • Diagnose, research, reproduce, and log reported issues while liaising with MDR suite vendor engineering. • Contribute to the development and upkeep of support documentation, enhancing the knowledge base for MDR suite support. • Stay current with MDR product updates, industry trends, and best practices through training, conferences, and self-study.
Requirements
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