Customer Success Manager - German Speaking

4 days ago

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Sophos

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Sophos is a leading cybersecurity company that specializes in protecting businesses against advanced cyber threats. The company offers a comprehensive suite of security solutions, including endpoint protection, managed detection and response (MDR), network security, and cloud security. With a prevention-first approach, Sophos aims to stop ransomware and other cyber threats before they cause harm. Sophos provides services such as threat research, security training, and operational support to ensure robust defense against cyberattacks. Their solutions cater to various industries including finance, healthcare, government, manufacturing, and retail. The Sophos Central platform delivers centralized security management, integrating seamlessly with existing IT infrastructure to enhance security posture.

IT Security • Next-Gen UTM (Unified Threat Management) • Mobile Device Management • Endpoint Security • Antivirus

1001 - 5000 employees

Founded 1985

🔒 Cybersecurity

☁️ SaaS

💰 Post-IPO Equity on 2021-08

📋 Description

• Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. • As a Customer Success Manager, you are a critical part of our customers’ adoption and ongoing satisfaction of Sophos’ products. • You will act as a point-of-contact establishing relationships for efficient onboarding, implementation, and real-time support and strategy. • You will own the end-to-end relationships with your customers, connecting with key business executives and security and IT stakeholders to develop an understanding of their strategic business needs and goals. • Leveraging this customer knowledge and your expertise in Sophos’s products and services you will support ongoing adoption and strategy to ensure your customers understand and maximize value from their investment in Sophos products, and ultimately renew with us.

🎯 Requirements

• Experience working in customer success, technical account management, sales engineering or similar role responsible for driving customer success and product/service adoption • Experience working with cybersecurity solutions • Good understanding of security product lines (firewalls, antivirus, endpoint/server detection and response, SIEM, etc.) • Fluent English and German language skills • Strong presentation and communication skills, verbal and written • Project management skills, with proven results working as a reliable advisor to drive business value for customers • Highly data-driven with a dedication to following processes • Passionate about driving and tracking a consistent engagement process with all customers in your portfolio • Flexibility for travel

🏖️ Benefits

• Sophos operates a remote-first working model, making remote work the primary option for most employees. • Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit • Employee-led diversity and inclusion networks that build community and provide education and advocacy • Annual charity and fundraising initiatives and volunteer days for employees to support local communities • Global employee sustainability initiatives to reduce our environmental footprint • Global fitness and trivia competitions to keep our bodies and minds sharp • Global wellbeing days for employees to relax and recharge • Monthly wellbeing webinars and training to support employee health and wellbeing