IT Service Desk Analyst

November 19, 2024

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Sophos

WebsiteLinkedInAll Job Openings

IT Security • Next-Gen UTM (Unified Threat Management) • Mobile Device Management • Endpoint Security • Antivirus

1001 - 5000 employees

Founded 1985

🔒 Cybersecurity

☁️ SaaS

💰 Post-IPO Equity on 2021-08

Description

• Sophos is a global leader and innovator of advanced security solutions that defeat cyberattacks, including Managed Detection and Response (MDR) and incident response services. • This role will be responsible for effectively following and managing the Incident Management Process. • You will provide World Class IT Service with excellent Customer Satisfaction remotely.

Requirements

• 2-3 Years of Experience in providing the IT Support to Customer across the globe. • Ticket triaging and queue management • Active Directory - creating and managing users accounts, creating, and managing distribution/security groups • Basic Knowledge on Azure Active Directory • Windows – 10 & 11 Remote Support • Network knowledge – understanding the basic network principals.

Benefits

• Sophos operates a remote-first working model, making remote work the primary option for most employees. • Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit • Employee-led diversity and inclusion networks that build community and provide education and advocacy • Annual charity and fundraising initiatives and volunteer days for employees to support local communities • Global employee sustainability initiatives to reduce our environmental footprint • Global fitness and trivia competitions to keep our bodies and minds sharp • Global wellbeing days for employees to relax and recharge • Monthly wellbeing webinars and training to support employee health and wellbeing