Senior Program Specialist - Endpoint Security

November 8

Apply Now

Receive Emails with Similar Jobs

Sophos

WebsiteLinkedInAll Job Openings

IT Security • Next-Gen UTM (Unified Threat Management) • Mobile Device Management • Endpoint Security • Antivirus

1001 - 5000

💰 Post-IPO Equity on 2021-08

Description

• Sophos is a global leader in advanced security solutions that defeat cyberattacks. • The Senior Program Specialist's key responsibility is ensuring new products, features, and maintenance releases are communicated appropriately to all employees globally. • The Program Specialist will work with colleagues to oversee technical training content completion, eliminate or identify supportability concerns, and advocate feedback or provide action plans in pre-development stages. • The program specialist is responsible for creating new product introduction programs for new products or features to all employees globally; product technical expertise, and continually improving responsiveness and resolution for phone and email customer support cases.

Requirements

• 3+ years’ experience in the IT project management field, including experience as a Systems Administrator, or a technical support role supporting Systems administrators. • Strong working knowledge of JIRA software or similar • Excellent verbal and written communication skills inspiring confidence while leading a global support organization • Experience leading or guiding new technical projects or initiatives • Excellent understanding of Network and security technologies, including routing, switching, email security, and Firewall, endpoint securities • Exceptional skills in leadership, time management and organization • Recent experience working with development, hardware, and engineering workflows; including administrating JIRA systems. • Hands-on experience using Network and Security technologies, including Routing, Switching, Anti-spam, Anti-Malware, Firewall, and Endpoint security. • Experience supporting virtual platforms (VMWare, Hyper-V, Xen) or Cloud platforms (AWS, Azure, Google). • Ability to assess technical requirements and propose appropriate solutions. • Able to break down complex technical scenarios into component parts and describe the interactions between each • Able to describe the routing process for traffic transiting into and out of an Autonomous System • Able to capture and analyze a network stack trace using common tools such as Wireshark or tcpdump – including being able to read the packet headers to determine protocol and ports in use • Able to use common Linux command-line interface (CLI) programs such as VIM, top, tcpdump, ps and others • Able to describe how Web Browsers GET websites and how HTML is parsed • Knowledge of cryptography theory and application including the symmetric and asymmetric encryption, hash functions, digital signatures, and how the PKI works • Knowledge of VPN theory and application including policy negotiations, hash functions, authentication • Exceptional interpersonal and communication skills, both spoken and written English; proficiency in additional languages is a plus. • Excellent organizational and time-management abilities. • Thrives in a multitasking environment and can adjust priorities on the fly • Bachelor’s degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or related field • Microsoft 365 Certified: Endpoint Administrator Associate, CompTIA Linux+, Cloud certification • PMI, Certified Associate in Project Management (CAPM)

Benefits

• Sophos operates a remote-first working model, making remote work the primary option for most employees. • Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit • Employee-led diversity and inclusion networks that build community and provide education and advocacy • Annual charity and fundraising initiatives and volunteer days for employees to support local communities • Global employee sustainability initiatives to reduce our environmental footprint • Global fitness and trivia competitions to keep our bodies and minds sharp • Global wellbeing days for employees to relax and recharge • Monthly wellbeing webinars and training to support employee health and wellbeing