Technical Support Engineer L1 - Network Security

2 days ago

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Sophos

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IT Security • Next-Gen UTM (Unified Threat Management) • Mobile Device Management • Endpoint Security • Antivirus

1001 - 5000

💰 Post-IPO Equity on 2021-08

Description

• Sophos is a global leader and innovator of advanced security solutions that defeat cyberattacks, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies. • As one of the largest pure-play cybersecurity providers, Sophos defends more than 600,000 organizations and more than 100 million users worldwide from active adversaries, ransomware, phishing, malware, and more. • Sophos’ services and products connect through the Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. • Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. • Sophos provides cybersecurity-as-a-service to organizations needing fully managed security solutions. • Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. • Sophos sells through reseller partners and managed service providers (MSPs) worldwide. • Sophos is headquartered in Oxford, U.K.

Requirements

• Strong technical knowledge and understanding of IT Security concepts, including antivirus, networking and encryption technologies • Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email • Ability to handle escalated calls while using good judgment to make sound recommendations • Advanced computer skills and at least 1 year experience including but not limited to: Linux, Unix, DNS, Networking, Network security, Apache, Proxies, Email security, http protocol, bash, web proxy, web security, spam filtering, Active Directory • Understanding of network protocols like HTTP, SMTP, FTP, SMB, DNS and DHCP • Basic to intermediate knowledge and understanding on the following concepts: Security, Firewalls, and Cloud. • Any networking type certifications – e.g. CCNA, Networking + etc. (is a plus) • Basic knowledge on remediation of malware/viruses/Trojans. (is a plus) • Basic knowledge on Virtualization (MS System Center Virtual Machine Manger and/or VMWARE • Bachelor's degree in Computer Science or equivalent work experience

Benefits

• Sophos operates a remote-first working model, making remote work the primary option for most employees. • Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit • Employee-led diversity and inclusion networks that build community and provide education and advocacy • Annual charity and fundraising initiatives and volunteer days for employees to support local communities • Global employee sustainability initiatives to reduce our environmental footprint • Global fitness and trivia competitions to keep our bodies and minds sharp • Global wellbeing days for employees to relax and recharge • Monthly wellbeing webinars and training to support employee health and wellbeing