Sophos
IT Security • Next-Gen UTM (Unified Threat Management) • Mobile Device Management • Endpoint Security • Antivirus
Technical Support Engineer - L2, Network Security
October 26
Sophos
IT Security • Next-Gen UTM (Unified Threat Management) • Mobile Device Management • Endpoint Security • Antivirus
Description
• Sophos is a global leader and innovator of advanced security solutions that defeat cyberattacks. • As the Technical/ Cybersecurity Support Engineer L2, you will be providing technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
Requirements
• Bachelor’s Degree in IT/ Computer-related course and a minimum of 3 years related experience • Identifies and completes complex assignments. • Continues to build professional expertise. • Applies Sophos policies and procedures to resolve a variety of issues. • Integrates basic principles of function with processes and procedures. • Solves complex problems in own area and articulates and refines identified problems. • Develops solutions based on the analysis of variety of factors within standards and procedures. • Receives little guidance on work, guided by objectives of project or ongoing assignments. • Plans own work priorities on a regular basis and may coach or guide junior colleagues on specific area of knowledge • Shares skills and knowledge with others while building productive internal/external working relationships • Presents facts, data, information, and the weight of evidence to influence others
Benefits
• Sophos operates a remote-first working model, making remote work the primary option for most employees. • Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit • Employee-led diversity and inclusion networks that build community and provide education and advocacy • Annual charity and fundraising initiatives and volunteer days for employees to support local communities • Global employee sustainability initiatives to reduce our environmental footprint • Global fitness and trivia competitions to keep our bodies and minds sharp • Global wellbeing days for employees to relax and recharge • Monthly wellbeing webinars and training to support employee health and wellbeing
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