SOULCHI
United Nations Sustainable Development Goals • Leadership Development • Tech Startup • Social Impact • Conscious Leadership
Customer Success Manager - Equity-Based
October 3
SOULCHI
United Nations Sustainable Development Goals • Leadership Development • Tech Startup • Social Impact • Conscious Leadership
Description
• Guide new customers through the onboarding process, ensuring they are set up for success with our software. • Build strong, long-lasting relationships with strategic customers to understand their business goals and challenges. • Provide ongoing support and training to customers, helping them maximize the value of our products. • Gather customer feedback and communicate insights to the product development team to influence future product enhancements. • Monitor customer health metrics and drive renewals and upsell opportunities. • Track and report on customer success metrics and KPIs.
Requirements
• Bachelor’s Degree • 5+ years' experience working in Customer Success, Account Management, Client Services, or other similarly customer-centric role in a SaaS environment. • Excellent verbal and written communication skills; ability to convey complex concepts clearly. • Strong analytical and problem-solving abilities, with a customer-centric mindset. • Familiarity with SaaS products and a willingness to learn new technologies quickly. • Ability to work collaboratively across teams and departments including product, marketing, sales and the executive team.
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