Telco Installation Engineer

January 12, 2023

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SoundHR LTD

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Description

• To manage our resource, you will be a provided with a rota pattern aligned to your availability (must be able to commit to days or half days at least 2 weeks in advance) • Troubleshooting and diagnostics to determine the problem and provide a solution within customers’ homes. • Optimising customers in-home set up to get the best internet speeds and ensure they understand their products which might include digital TV services. • Good attention to detail in completing your workflows daily so we pass the correct information back to our clients and so we effectively manage our stock. • Take ownership of your day with support from our Service Centre agents.

Requirements

• You will be friendly, customer focused and desire to resolve connectivity issues. • You must be interest in broadband, telephony and digital TV technology and set up. • You will be a team player, working with the wider team and our clients on a daily basis. • You will be hard working and flexible to take on our planned and unplanned workload.

Benefits

• Step into a career within field based engineering. • Comprehensive training: with our trainers in Stevenage; buddying with our field teams and online through our learning application, where required • Part of a team who are passionate about doing a great job every day, regular communication, and recognition for a good job.