Service Invoicing Coordinator

4 days ago

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Sourcefit

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Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.

Information Technology Outsourcing (ITO) • Non Voice Outsourcing/Back End Office • Voice Outsourcing - Customer Service • Project Outsourcing • Offshore Staff Leasing

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🎯 Recruitment

📋 Description

• The Service Invoicing Coordinator is a key player in ensuring seamless service operations through meticulous data entry, coordination, and invoicing. • This role entails creating and managing service calls in our job management system, SimPro, communicating job notes to customers via Salesforce, closing customer cases, and managing the invoicing process. • The incumbent will act as a vital communication link between customers and the service department, ensuring timely and accurate information flow, and contributing to our goal of stellar customer satisfaction. • Work from home Monday to Friday | 6 AM to 3 PM Following Australian public holidays.

🎯 Requirements

• A minimum of 2 years of data entry experience, ideally within a coordination or customer service setting, demonstrating a track record of accuracy and efficiency. • Excellent written English skills for clear, professional communication with customers and internal teams. • Experience in using job management systems, particularly SimPro, and customer relationship management systems like Salesforce is a huge plus . • Experience in invoicing, with the ability to verify and resolve discrepancies, as well as proficiency in using systems like OnBase for invoice coding. • Ability to escalate and follow up on issues effectively with a direct report to ensure timely resolution. • Prior experience in a coordination role, preferably in a national or multi-regional context, would be advantageous. • Ability to multitask and manage multiple priorities in a fast-paced environment, ensuring deadlines are met while delivering a high level of customer satisfaction.