Salesforce Administrator

2 days ago

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South College DPT - Knoxville

WebsiteLinkedInAll Job Openings

1001 - 5000

Description

• Manage day-to-day configuration, user setup, and maintenance of the Salesforce platform. • Ensure data integrity through regular audits, backups, and de-duplication efforts. • Monitor system health and performance to maintain optimal functionality. • Design and implement custom objects, workflows, validation rules, and process automation. • Develop and deploy custom reports, dashboards, and analytics tools to support decision-making. • Serve as the primary point of contact for Salesforce-related queries and troubleshooting. • Conduct training sessions for faculty, staff, and administrators to maximize user adoption. • Create and maintain documentation for system processes and training materials. • Collaborate with third-party vendors and internal teams to integrate Salesforce with other enterprise systems (e.g., SIS, LMS, marketing automation tools). • Manage data imports/exports and maintain integrations to ensure seamless data flow. • Work closely with institutional leadership to understand business needs and translate them into Salesforce solutions. • Identify opportunities for improvement and innovation to support enrollment, retention, and operational goals.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field (or equivalent experience). • 2+ years of Salesforce administration experience. • Salesforce Administrator Certification (ADM 201) or higher. • Proficiency in Salesforce tools such as Flow Builder, Process Builder, and Lightning Experience. • Experience creating and managing reports, dashboards, and analytics. • Strong analytical skills with the ability to troubleshoot and resolve technical issues. • Excellent communication skills and the ability to collaborate with diverse teams. • Preferred: Experience in the education or career college sector. • Familiarity with Salesforce Cloud Knowledge of student lifecycle management processes (e.g., admissions, enrollment, retention). • Proficiency in integrating Salesforce with SIS or LMS platforms.