Developer Success Engineer

July 26

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Speakeasy

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Description

• As a Developer Success Engineer, you’ll have a high ownership and extremely visible role, working every day with our prospects and customers to ensure that they have an amazing experience with Speakeasy’s growing suite of API products. • Everyone jumps in for support at the company but you will be a primary owner of customer outcomes • As a company that improves Developer Joy and Experience, we care about crafting great documentation ourselves. You’ll shepherd and craft our documentation, tutorials and guides to ensure that users have a delightful self-service experience • You’ll help scale our support process and tooling to support hundreds of enterprise customers and a rapidly growing community of freemium users. This means scalable slack channel management, issue tracking and customer communication • Assist the team on feature releases, communication and managing migrations

Requirements

• Be comfortable diving deep into the technical details of our customers’ APIs and SDKs. You may already be an expert in OpenAPI, or have built APIs or SDKs before in large teams. • Topics you may be called on to discuss with customers include data serialization and deserialization, OAuth and authentication mechanisms, and parsing and handling webhook data payloads • At a minimum, you have experience contributing to production code, are comfortable in a CLI, and are fluent in one or more of Typescript, Golang, and Python • Have a high degree of empathy for customers, and can transition rapidly from understanding their “big picture” goals as well as get into the weeds of specific technical roadblocks • Have excellent communication and customer management skills — whether it's via IRC, Slack, Discord, video or anything else. You sweat the details — from Slack messages to customers, to creating easy-to-understand docs • Use your customer learnings to influence the product roadmap and craft high-impact docs, usage guides, and examples that ensure constant improvement in the customer experience • Understand that customer support can be critical differentiator and not a chore. You are energized by helping customers be successful with Speakeasy • Be comfortable working in a fast-paced and ambiguous environment. There will always be more things to do than hours in the day, but you know how to prioritize and work autonomously • Be located in the San Francisco Bay Area. You’re looking forward to in-person collaboration with other members of our team from our San Francisco office 2-3 days per week

Benefits

• Unmetered PTO. We’ll bug you if you don’t take enough time off. This is a marathon, not a sprint. • Team offsites and a travel budget to go to conferences and in person collaborations • Best in class healthcare options covered at 100% for you and 90% for dependents • 401K • WFH Budget: choose your own perfect setup!