German Customer Support

June 4

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Recruitment and Staffing company with users, clients & team members from all over Europe.

11 - 50

Description

• Processing inquiries from new and existing customers (small and medium-sized businesses companies) via telephone, email and live chat; • Outbound phone callbacks and proactive contact with all customers previously contacted through other channels (chat or email); • Supporting the customer after independently purchasing services from Facebook, as well on Instagram and WhatsApp; • Mainly solving technical problems (advertising, technical errors, questions about pixel and catalogs); • Processing payment and billing issues; • Independent and proactive solution finding using the constantly available knowledge base;

Requirements

• Native level of German • Fluent level of English. • Ideally previous experience within the Customer Support field. • Quick learner • Independent • Able to work under pressure. • Excellent communication skills • Problem solver

Benefits

• Refund of the initial flight ticket to relocate to Portugal. • Two yearly complementary flight tickets to go to your home country. • Possibility of working fully remote from anywhere in Portugal. Equipment provided by the company. • Career development, opportunities to grow within the company. • Multicultural environment. • Health package • Performance bonuses