Customer Success Manager - Lead

February 25

🚗 Michigan – Remote

Although this job is listed in Michigan, this company may be open to hiring remote in other states.

💵 $75k - $150k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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S&P Global

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S&P Global is a leading provider of data, analytics, and insights for critical business decisions, offering a wide range of services including market intelligence, ratings, commodity insights, and indices like the S&P Dow Jones Indices. The company focuses on several key areas such as sustainability, private markets, energy transition, and artificial intelligence. It provides tools and platforms like S&P Capital IQ Pro and Ratings360, as well as ESG scores and indices that guide investment decisions. S&P Global’s offerings are integral to sectors such as finance, investment, and corporate governance, aiming to enhance transparency and efficiency in the global economy.

Analytics • Credit ratings • Finance • Energy & commodities information • Intelligence

10,000+ employees

Founded 1888

💸 Finance

⚡ Energy

📋 Description

• Leading the Customer Success team in providing exceptional support for all clients whether OEM/Agency, Retail customers, or Platform Partners. • Developing deep expertise in the products and services offered, consulting with Sales and clients to deliver optimal solutions. • Gaining comprehensive knowledge of client objectives, needs, and working styles to drive satisfaction and loyalty. • Collaborating effectively with Polk Sales leaders and Head of Customer Success to maintain strategic account relationships and achieve client goals. • Attending relevant strategic meetings, facilitating next steps with CSMs. • Participating in internal status meetings as necessary. • Overseeing Salesforce organization and management. • Acting as escalation point with internal resources to resolve client issues, ensuring that emerging themes are communicated to the appropriate internal teams. • Partnering with Product and Production teams to incorporate client feedback into product enhancement roadmaps and production processes. • Overseeing report organization and management to track success metrics. • Establishing and optimizing internal workflows for efficiency.

🎯 Requirements

• 5+ years of experience in customer success management, preferably within the automotive or related industries. • A proven leader with experience in customer success management, preferably in the automotive or related industries. • Bachelor’s degree in Marketing, Communications, or a related field; advanced degree preferred. • Strong knowledge of, and/or interest in, the automotive marketing and digital landscape. • Excellent written and oral communication skills. • Detail-oriented with a strong focus on organization and efficiency. • Exceptional critical thinking and problem-solving abilities. • An aptitude for quick learning and adaptability in a fast-paced environment. • The ability to foster strong working relationships in a collaborative setting. • Proficiency in the Microsoft Suite (PowerPoint, Excel, Teams, Word) and Salesforce applications.

🏖️ Benefits

• Health & Wellness: Health care coverage designed for the mind and body. • Flexible Downtime: Generous time off helps keep you energized for your time on. • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. • Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.