Senior Customer Success Manager

February 25

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $60k - $120k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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S&P Global

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S&P Global is a leading provider of data, analytics, and insights for critical business decisions, offering a wide range of services including market intelligence, ratings, commodity insights, and indices like the S&P Dow Jones Indices. The company focuses on several key areas such as sustainability, private markets, energy transition, and artificial intelligence. It provides tools and platforms like S&P Capital IQ Pro and Ratings360, as well as ESG scores and indices that guide investment decisions. S&P Global’s offerings are integral to sectors such as finance, investment, and corporate governance, aiming to enhance transparency and efficiency in the global economy.

Analytics • Credit ratings • Finance • Energy & commodities information • Intelligence

10,000+ employees

Founded 1888

💸 Finance

⚡ Energy

📋 Description

• Oversee customer success initiatives for Automotive OEM, Agency, and Retail clients. • Act as primary contact for OEM/Agency and Retail clients and Sales teams • Serve as product expert for services within client base, consulting with Sales and customers to provide optimal solutions. • Develop a deep understanding of clients, including objectives, needs, and working styles. • Collaborate closely and effectively with Polk Sales teams. • Facilitate status meetings as needed. • Organize and manage Salesforce data. • Own campaign management, working alongside Sales and Customer Success Enablement to achieve client goals. • Lead efforts to resolve client issues and communicate themes to product teams. • Organize and manage reports related to client success metrics. • Set up and optimize internal workflows for improved efficiency.

🎯 Requirements

• Bachelor’s degree in Marketing, Communications, or a related field; advanced degree preferred. • 5+ years of experience in customer success management, preferably within the automotive or related industries. • Strong knowledge of and/or interest in the automotive marketing and digital landscape. • Exceptional written and oral communication skills. • Detail-oriented with a strong focus on organization and efficiency. • Excellent critical thinking and problem-solving skills. • Ability to learn and adapt quickly in a rapidly changing environment. • Proven ability to build strong working relationships in a collaborative setting. • Proficient in the Microsoft Suite (PowerPoint, Excel, Teams, Word) and Salesforce applications.

🏖️ Benefits

• Health care coverage designed for the mind and body. • Generous time off helps keep you energized for your time on. • Access a wealth of resources to grow your career and learn valuable new skills. • Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. • S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. • From retail discounts to referral incentive awards—small perks can make a big difference.