Customer Success Manager

January 25

Apply Now

Receive Emails with Similar Jobs

Sphera

WebsiteLinkedInAll Job Openings

Sphera is a leading provider of enterprise sustainability management software, data, and consulting services. It offers solutions that enable organizations in sectors like Chemicals, Oil & Gas, Industrials, and Financial Services to manage their sustainability goals effectively. Sphera's offerings include the SpheraCloud platform, which focuses on Environment, Health, Safety & Sustainability (EHS&S) management, operational compliance, and risk management. The company's software and consulting services are designed to help organizations improve their safety, mitigate risks, reduce costs, and build resilience. By providing an integrated 360-degree view of sustainability and performance management, Sphera assists companies in meeting regulatory reporting requirements and achieving their sustainability objectives.

Integrated Risk Management • Environment • Health • Safety & Sustainability (EHS&S) • Operational Risk Management (ORM)

1001 - 5000 employees

Founded 1989

☁️ SaaS

🏢 Enterprise

📋 Compliance

📋 Description

• Take over responsibility, support and manage proactively your portfolio of B2B customers in strategic purchasing & supply chain management from medium-sized businesses as well as large corporations in the DACH and EMEA region / worldwide. • Advising new customers on the implementation of our SaaS solution as well as building a long-term customer relationship. • Taking the role of a Trusted Advisor in a strategic and advisory capacity. • Driving adoption as well as retention management. • Support Account Management in identifying and realizing upsell potential within assigned client portfolio. • Conducting user trainings, Q&A sessions as well as project workshops and excite users, key contacts and decision-makers for our solution. • Support the customer in providing feedback and development requests to Sphera, Supply Chain Risk Management and Supply Chain Sustainability. • Provide operational insights to support Account Management driven escalation management. • Representing customer needs and be the voice of the customer in internal product development projects. • You continuously ensure customer satisfaction with our solution.

🎯 Requirements

• You are open, mentally flexible and curious about the world of Supply Chain Risk Management and Supply Chain Sustainability. • You are passionate about dealing with customers: You are experienced in recognizing customer needs and are characterized by your professional handling of customer requests and concerns. • You have mastered the basics of project management and are characterized by an independent, organized and solution-oriented way of working. • First experience in supply chain or procurement consulting, 3rd level support in the software environment or customer success management would be an advantage, but not a must. • You are able to generate enthusiasm for our solution during presentations and to convey the added value. • You have an entrepreneurial mindset and very good communication skills. • Fluent in German and English.