Manager - SAP Applications Support Services

November 9

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Spinnaker Support

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Market leader in providing cost-effective • responsive third-party support and consulting services • SAP • Oracle • Salesforce

201 - 500

Description

• Spinnaker Support provides global enterprise software support, managed services, and project-based consulting. • Immediate need for an SAP Application Support Manager with OTC/PTP implementation and support experience. • The role is full time & fully remote, but the candidate must be based in Australia. • Must have excellent customer focus and communication. • Occasional after hours, weekends and holidays support for urgent customer issues. • Management of a small team of expert level Spinnaker Support SAP engineers. • Global Account Support Lead on key SAP third-party support customers. • Assist with team skill development, mentoring, and career development. • Develop strong support-based relationships with clients. • Continuously drive customer satisfaction.

Requirements

• 18+ Years SAP SD and MM implementation and support experience. • Proven leadership experience as SAP Team Lead or Project / Programme Manager • Configuration and support experience in IS-R (Industry Solution for Retail) • Integration knowledge with POS-DM and/or CAR for IS-R • Strong integration experience with CRM, FI, CO, IM, PP, PS and QM • Ability to debug ABAP programs. • Great problem-solving abilities, communication and documentation of solutions. • Ability to work remotely within a close regional and global team environment.