Customer Success Associate, Spanish and English
May 9, 2023
Description
• Handle customer queries via our social media channels (Twitter, Facebook, Instagram), web chat and email in a polite, professional manner; • Educate current and potential customers with product, process and service information; • Qualify and troubleshoot customer queries, providing a suitable and satisfactory solution; • Identify and escalate priority issues to your Team Leader and Ops Team; • Maintain accurate customer records; • Actively participate in Team meetings; • Participate in coaching sessions with our Customer Service Manager; • Adhere to internal policies and procedures; • Adhere to shift schedules.
Requirements
• Native or proficiently fluent Spanish speaker; • English fluency both verbal and written; • 1+ years of general experience on a Customer Support or similar role; • Contemporary computer literacy and typing skills; • An excellent communicator; • Able to work well under pressure; • Able to work productively in an autonomous environment; • A fast learner who is able to work with set targets; • Working night shifts (7 hours working shifts in the time frame between 6:30 PM and 09:30AM (including national holidays and weekends)).
Benefits
• Highly competitive salary • Quarterly Bonuses • Flexible working hours • Flexible working location • Additional Health Care • Food Vouchers • Multisport card at a preferential price • Learning and Development Allowance • Additional day off for each year spent in the company (up to 5) • A present for your birthday • Team building events • Company team building events in selected locations • To be a part of a small enough company to allow you to have a big impact and large enough to provide structure and clarity; • Work along very fresh and bright people • Global multi-cultural working environment
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