Operations Director - Payments
December 17, 2023
Description
• Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more • Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience • Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs • Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX • Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers • Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems • Ensuring the payments team are remaining current on industry trends • Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs • Ensure end user issues are resolved in a timely manner • Manage, recruit and train a team of payment specialists across different geographies • Act as a primary POC with network partners to resolve ongoing production issues
Requirements
• Fluency in both written and spoken English • Bachelor’s or Master’s degree in Finance or a related field • Advance knowledge of global payment systems, region specific rules and regulations • Payment operations experience across tech / fintech / gaming industry is an advantage • Expert experience managing, leading and building a wider team • Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations • Experienced owning and and solving complex payment issues • Understanding of Compliance and Risk Awareness
Benefits
• Quarterly performance bonuses • Flexible working hours • Top-of-the-line equipment • Education allowance • Referral bonuses • 28 days paid annual leave • Highly talented, dependable co-workers in a global, multicultural organisation • Our teams are small enough for you to be impactful • Our business is globally established and successful, offering stability and security to our Team Members
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