User Researcher
8 hours ago
Description
• Spotlight Sports Group is a global media and technology company specialising in content and data within sports betting, horse racing and fantasy sports. • This is a great opportunity to take a central role in and make a real difference to our Product team helping to lead on product direction with valuable insights. • The User Researcher will bring strong quantitative research experience to the team, leveraging data and user insights to advocate for a user-centred approach within the company. • You will already have some user research experience under your belt, strong on quantitative research but with a mixed-methods mindset. • You will be part of the Product Team that works on predominantly products in the UK, both B2B and B2C. • You will have the opportunity to help shape the best practice for user research, and take different initiatives as part of your personal development. • This will be a remote role with the flexibility of hybrid if preferred. • Work closely with the Lead Researcher to ensure that the research activities are run efficiently. • Comfortable to lead on quantitative projects. • Work in tandem with the Data Intelligence Unit to help drive insights from our customer data. • Collaborate effectively with UX & UI designers and product managers to translate research findings into actionable insights. • Synthesise complex data (qualitative and quantitative) into clear insights that drive product and design decisions. • Develop and execute a variety of research activities, such as usability testing, user interviews, and surveys. • Be accountable for user research projects that you will be involved in, from planning and conducting studies to analysing and presenting findings. • Manage and maintain user research operations, including participant recruitment and data management. • Responsible for user research operations and participant data management. • Responsible for the development and the maintenance of the user research repository, including research findings, reports and documentation.
Requirements
• Proven background in user research with practical experience in a range of research methods. • Bachelor's or Master's degree in related fields, e.g. Psychology, Human-Computer Interaction, Human Factors, Sociology • At least two years experience of working using qualitative and quantitative research methods • Strong analytical and problem-solving skills; has a data driven mindset • Strong ability to synthesise qualitative and quantitative data into actionable insights • Detail-oriented and highly organised, with the ability to manage multiple projects and facilitate research operations (e.g. recruiting research participants, documenting results and participant details). • Be comfortable with field visits when necessary • Strength in working both independently and collaboratively to support larger projects • A strong passion for understanding user behaviour and delivering exceptional user experiences • A prior knowledge of the horse racing and the sports betting industry is not required, but curiosity and eager willingness to learn are essential.
Benefits
• We offer a range of well-being initiatives, including private medical insurance, excellent parental leave, a working globally policy, mental health support, assistance programs, and social gatherings. • We also provide a pension scheme and various other benefit schemes. • Plus, we all get our birthdays off work and enjoy 25 days of holiday per year. • We’ve also got you covered with life assurance and exclusive perks like the Star card and our Step Further Awards (our employee recognition program) to recognise your dedication. • For those working via the hybrid model (in the office and at home) we’ve made commuting easier with our Season Ticket Loan and Cycle to Work Scheme. • You can also take advantage of complimentary access to our Racing Post Members Club, complete with an Ultimate Membership. • We believe in making a positive impact beyond the workplace, and you'll have the chance to volunteer two days per year with our charity partner, Autism in Racing.
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