Sprinklr
Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.
Social Media Management • Customer Experience Management • Enterprise Cloud Computing
Implementation Consultant
3 days ago
Sprinklr
Sprinklr is a leading provider of enterprise software for customer experience management. It offers a unified platform that integrates various digital and social channels to optimize customer engagement and marketing efforts. Key products include Sprinklr Service, Sprinklr Social, Sprinklr Insights, and Sprinklr Marketing, focusing on enhancing customer service, social media interactions, and marketing campaigns. The platform leverages AI technology to provide real-time insights, streamline workflows, and improve productivity. Trusted by some of the world's most valuable brands, Sprinklr aims to deliver consistent and exceptional customer experiences across all touchpoints.
Social Media Management • Customer Experience Management • Enterprise Cloud Computing
📋 Description
• Ensure Sprinklr customers receive the best onboarding experience and value • Configure the Sprinklr product for various brands and industries following high standards of delivery and quality • Constant learning and collaborating with the team to develop best practices on product configuration • Work as a team to understand product adoption by various brands and establish a standard practice to improve adoption • Expertise in business analysis, functional specification, system design, platform configuration, testing and training while assisting in operational housekeeping • Provide social insights and recommendations to support clients’ business practices • Design and configure the appropriate Sprinklr solution to meet all requirements based on the best practices and client’s custom needs, adhering to primary business use cases and platform functionality • Perform health checks of existing customers in need of platforms upgrades and suggest solutions based on best partners and client needs • Ensure that all client users during customer onboarding are trained and educated properly on the platform and establish a relationship built on trust with client champions • Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur • Provide consulting advice to clients about Sprinklr platforms during different phases of projects
🎯 Requirements
• Strong analytical and problem-solving skills • Excellent communication skills – both written and verbal • A drive to dig into the details of the system or process to solve customer problems • Desire and ability to rapidly learn a wide variety of new technical skills • Self-motivated, takes initiatives, and assumes ownership • Ability to work in a highly collaborative and fast-paced environment • Enthusiastic professional with a focus on customer success • Excellent listening skills to fully understand the customer value requirements • Passion for solving client challenges and commitment to client delight • Strong customer handling skills and willingness to serve customer across various time zones • Customer obsessed mindset to deliver value, able to adapt, and operate effectively in ambiguous or rapidly changing environment • Capable to work effectively under tight deadlines and juggle several assignments simultaneously
🏖️ Benefits
• Comprehensive health plans • Leading well-being programs • Financial protection for you and your family • Daily meditation breaks • Virtual fitness • Access to Headspace • Continuous learning opportunities with LinkedIn Learning
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