Sprinklr
Social Media Management • Customer Experience Management • Enterprise Cloud Computing
1001 - 5000
Managed Services Consultant - CCaaS
September 15
Sprinklr
Social Media Management • Customer Experience Management • Enterprise Cloud Computing
1001 - 5000
Description
• Manage and optimize configuration of onboarded Sprinklr clients • Work directly with customers around the full functionality of the Sprinklr CCaaS Omnichannel platform • Lead Managed Services engagements for priority accounts • Proactively identify, document and deliver in-platform solutions • Maintain platform relevance according to on-going changes and business needs • Ensure all client users are trained and educated on platform use • Assist Sales and Success Teams in providing insight to client health
Requirements
• Fluent in Spanish and English is mandatory; Portuguese is desirable but not mandatory • 5+ years of experience in CCaaS delivery/deployment, Contact Centers or similar industry • Cloud Contact Center Experience with platforms such as Mitel, Avaya, Cisco, Amazon Connect, Genesys, Ameyo, Talkdesk etc. • In depth hands on experience in any of the contact center channels • Excellent written and verbal communication skills • Strong technical background with advanced computer skills • Ability to work independently and as a member of a team • Extremely strong communication and presentation skills • Ability to work effectively under tight deadlines • Fluency in social media platforms and direct experience in working with or for social media management software is preferred
Benefits
• Comprehensive health plans • Leading well-being programs • Financial protection for you and your family
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