Principal Project Manager - CCaaS

October 9

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Sprinklr

WebsiteLinkedInAll Job Openings

Social Media Management • Customer Experience Management • Enterprise Cloud Computing

1001 - 5000

Description

• Principal Project Manager responsible for enterprise-level CCaaS operations • Manage end-to-end project delivery for global clients • Work with key stakeholders to ensure project goals are met • Maintain deep knowledge of Sprinklr platform and CCaaS industry • Facilitate effective communication among teams and stakeholders

Requirements

• Fluent in English • 8-10 years experience in CCaaS delivery/deployment or similar industry • Strong Project Management experience with PMP and Scrum certifications preferred • Experience working in Contact Centre Solutions, VOIP, Instant Messaging & Presence Platforms • Ability to identify and resolve issues, manage risk models, perform resource allocations • Strong knowledge of software development life cycles • Strong verbal and written communication skills

Benefits

• Comprehensive health plans • Well-being programs • Financial protection options • 401k plan with 100% vested company contributions • Flexible paid time off • Generous caregiver and parental leaves • Life and disability insurance • Medical, dental, vision, and prescription drug coverage