Sprinklr
Social Media Management • Customer Experience Management • Enterprise Cloud Computing
1001 - 5000
Senior Managed Services Consultant
5 days ago
Sprinklr
Social Media Management • Customer Experience Management • Enterprise Cloud Computing
1001 - 5000
Description
• Manage engagement with Sprinklr customers strategically and operationally • Provide hands-on configuration to deliver positive business outcomes • Optimize platform solutions and maintain relevance with industry shifts • Train end-users on best practices and platform functionality • Collaborate across internal teams to ensure customer success • Perform platform audits to increase adoption and retention • Drive growth and retention of Managed Services value
Requirements
• Experience in Enterprise Software consulting and/or technical configuration • Ability to lead and motivate large teams • Strong stakeholder management experience • Cloud contact center experience with various platforms • Technical background with advanced computer skills • Excellent written and verbal communication skills • Ability to work independently and as a team member • Strong communication and presentation skills • Passion for customer challenges and satisfaction • Advanced skills in Microsoft Office (Excel & PowerPoint)
Benefits
• Comprehensive health plans • Leading well-being programs • Financial protection through global plans
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